Job Title: Account Manager - Personal Lines

Location: Thomson, GA

Company: Watson & Knox Independent Insurance Agency

About Us

Watson & Knox Independent Insurance Agency (Watson & Knox) is a leading provider of comprehensive insurance and risk management solutions, dedicated to delivering exceptional service and tailored coverage to our clients. We believe insurance is more than a policy—it's a proactive strategy to help individuals, families, and businesses manage risks and protect what matters most.

Guided by our Prevention First philosophy, we work closely with our clients to identify, reduce, and transfer risk before losses occur. Our commitment to integrity, innovation, and service has helped us build lasting relationships with our clients, carrier partners, and the communities we serve.

We are seeking a motivated, client-focused, and detail-oriented Account Manager to join our team. This position is responsible for servicing and managing a portfolio of personal insurance clients while delivering exceptional client experience throughout the insurance lifecycle.

Our Core Values

At Watson & Knox, our values guide every interaction with our clients, carrier partners, and teammates. We are looking for individuals who share our commitment to:

• Care – We put the interests of others before our own. Whether it’s our clients, colleagues, or community, empathy and service are at the heart of our approach.
• Industrious – We are resourceful in finding solutions for our clients. Challenges are opportunities to innovate, and we never settle for less than our best.
• Grit – We push through challenges to get the job done. Determination and perseverance fuel our success, even when the path is difficult.
• Positive – We choose to see opportunities instead of obstacles. A positive mindset empowers us to inspire, uplift, and lead with optimism.
• Urgency – We push through challenges to get things done—now. We act with purpose and avoid procrastination, because time matters and results matter more.

Job Summary

The Account Manager – Personal Lines serves as the primary point of contact for a portfolio of personal insurance clients. This role is responsible for managing client relationships, servicing accounts, coordinating renewals, marketing coverage options, and providing consultative guidance to help clients identify, reduce, and transfer risk through appropriate insurance solutions.

The ideal candidate is a self-starter who enjoys building relationships, solving problems, and delivering exceptional customer service. They possess strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining a high level of professionalism and accuracy.

Key Responsibilities

Client Relationship Management

Cultivate strong relationships with and serve as the primary point of contact for your portfolio of clients, carrier partners, and vendors.

• Respond to clients, insurance carriers, sales team members, and supervisors in a timely, professional, and effective manner.
• Research and present answers to client questions regarding policy coverage, endorsements, exclusions, and insurance solutions.
• Deliver a client experience that reflects Watson & Knox's Prevention First approach and commitment to long-term client success.
• Conduct client reviews and coverage discussions to identify changing exposures and insurance needs.

Account Management & Policy Service

• Process and submit new and renewal business for marketing and placement.
• Review and summarize insurance quotations for competitiveness, accuracy, and coverage adequacy.
• Prepare proposals and coverage comparisons for client presentations.
• Execute accurate invoicing and financing tasks to meet established deadlines.
• Process and review policies, endorsements, endorsement requests, and policy changes for accuracy.
• Maintain accurate and up-to-date client files and records within agency management systems.
• Manage, submit, and follow up on claims throughout the claims process.
• Gather underwriting information and prepare applications and supporting documentation for new and renewal business.
• Assist clients with certificates of insurance, evidence of property insurance, and other service requests as needed.

Marketing & Renewals

• Maintain current knowledge of carrier products, underwriting guidelines, legislative changes, and market trends.
• Analyze and compare client exposures, operations, and insurance programs to develop renewal and marketing strategies.
• Prepare applications and supporting underwriting information for new and renewal business.
• Negotiate rates, coverage terms, and policy enhancements with carriers when appropriate.
• Prepare and manage renewal schedules, coverage summaries, and account timelines.
• Ensure all renewal and marketing deliverables are completed within established deadlines.
• Coordinate marketing efforts with carrier partners to secure competitive coverage solutions for clients.

Growth & Retention

• Identify opportunities to cross-sell additional insurance products and services that align with client needs.
• Support agency retention and growth goals through proactive account management and exceptional service.
• Educate clients on available coverage options, risk management solutions, and emerging exposures.
• Participate in continuing education and professional development opportunities.
• Support the agency's Prevention First philosophy by helping clients proactively identify and manage risk.

Team Collaboration

• Work closely with producers, carrier partners, and agency leadership to ensure a seamless client experience.
• Participate in team meetings and contribute to process improvement initiatives.
• Support a positive team culture that reflects the values and mission of Watson & Knox.
• Share knowledge and best practices with team members to promote continuous improvement.
• Perform other duties as assigned to support agency operations.

Qualifications

• Previous experience in an insurance agency or brokerage environment preferred but not required.
• Personal Lines and/or Account Management experience preferred but not required.
• Active Property & Casualty Insurance License preferred or willingness to obtain within a designated timeframe.
• Excellent verbal, written, and interpersonal communication skills.
• Self-starter who anticipates needs, takes initiative, and works effectively with minimal supervision.
• Strong organizational and time management skills.
• Basic math skills and aptitude for learning new technology.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with agency management systems preferred.
• Ability to work independently and collaboratively within a team environment.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Positive attitude, strong listening skills, and empathy for clients.
• High level of integrity, professionalism, and confidentiality.
• Demonstrates behaviors consistent with Watson & Knox's Core Values and commitment to exceptional client service.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Generous PTO benefits package.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Profit Sharing and 401(k) plan.
• Opportunities for professional development and career advancement.
• Continuing education and licensing support.
• Supportive, collaborative, and growth-oriented work environment.
• A culture that values teamwork, learning, and making a meaningful difference in the lives of our clients.

Apply Now

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and interest in the position to: INSERT W&K CONTACT NAME AND EMAIL

Watson & Knox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.